With over 40 years in tech, we at Cambria get the constant challenge many
companies face: driving growth, boosting efficiency and slashing costs.
Business process outsourcing (BPO) has emerged as a go-to solution. By
outsourcing non-core functions to specialized providers, companies can
zero in on their core competencies while tapping external know-how and
cost savings. In this piece, we'll walk you through the functions that are
ripe for BPO and how it can revolutionize your business operations.
The Heart of Business Process Outsourcing
Before we jump into the specific functions perfect for outsourcing, let's
make sure we're on the same page about what BPO is and why it matters in
today's business world.
The main value of BPO? It frees up companies to focus on their core
business activities. By offloading non-core functions to specialized
partners, organizations can tap external expertise while easing the burden
of managing these processes internally. We've seen this firsthand with
clients like Cornestech. We developed an Order Tracking System
using Angular and ASP.NET Core. By outsourcing this project, Cornestech
focused on their core business while we delivered a solution that
increased on-time delivery and improved operational efficiency. Talk about
a win-win!
Key Functions Primed for Outsourcing
Now that we've got a solid grasp of BPO, let's explore some of the key
business functions that are perfect candidates for outsourcing.
Human Resources and Payroll
Keeping pace with ever-changing labor laws and regulations? Daunting for
any organization. By outsourcing HR and payroll functions, companies can
ensure compliance while freeing up internal resources to focus on
strategic initiatives like talent acquisition, development and employee
engagement. We experienced this ourselves when one of our pharmaceutical
industry client, outsourced their HR functions during a period of rapid
growth. This allowed them to focus on their core business while ensuring
their HR processes were handled effectively.
IT Services and Support
The rapid pace of technological advancements makes it challenging for
businesses to stay ahead of the curve. Outsourcing IT services and support
allows companies to leverage the expertise of experienced professionals
who can manage hardware, software and network infrastructure. This ensures
smooth operations and increased efficiency.
The urge to outsource while transitioning to cloud-based delivery is
stronger than ever.
We've seen this trend in many of our projects, like our work with
ECO-X. We developed a digital technology platform using C#,
ASP.NET Core MVC and MySQL. By outsourcing this project, ECO-X leveraged
our expertise to enhance logistics efficiency and drive customer
onboarding.
Customer Service and Support
Providing exceptional customer service is crucial for building strong,
long-lasting relationships with clients. By outsourcing customer service
and support to specialized providers, companies can tap their expertise in
handling customer inquiries and complaints. This ultimately enhances
customer satisfaction and loyalty. We've seen the impact of this firsthand
in our work with clients like Flying Boba. We developed a web
application using C# and ASP.NET Core to streamline their online ordering
and customer loyalty program. By outsourcing this project, Flying Boba
improved their customer experience and boosted repeat business. A sweet
deal indeed!
Finance and Accounting
Ensuring accurate financial reporting and maintaining strict financial
controls are essential for any business. Outsourcing finance and
accounting functions provides access to professionals who possess
comprehensive knowledge in this domain. They can handle tasks such as
bookkeeping, tax compliance and financial analysis. This allows companies
to focus on strategic financial planning and decision-making.
By 2025, 60% of finance and accounting outsourcing contracts will not
be renewed because of outdated pricing models that do not drive
digitization and process improvement.
This highlights the importance of choosing the right outsourcing partner
and ensuring their services align with your business goals and objectives.
The Perks of Outsourcing
Now that we've explored some of the key functions ideal for outsourcing,
let's dig into the major benefits it can bring to your business.
Cost Savings and Efficiency
One of the primary advantages of outsourcing is cost savings. By
outsourcing non-core functions, companies can eliminate the need for
substantial investments in infrastructure, technology and specialized
personnel. Plus, outsourcing partners often operate in countries with
lower labor costs. This results in significant cost reductions for the
company.
Completely outsourcing indirect procurement captures only about a
quarter of the full savings opportunity.
This highlights the importance of taking a strategic approach to
outsourcing and ensuring you're outsourcing the right functions to the
right partners.
By entrusting non-core functions to external partners, companies can
redirect their focus and resources towards key strategic initiatives. This
increased focus on core business activities enables organizations to drive
growth, innovation and market expansion. This leads to a sustainable
competitive advantage. In our experience, outsourcing has been a
game-changer for many of our clients. It allows them to focus on what they
do best while we handle the rest.
In 2022, the Philippine IT-BPM industry's revenue was projected to
reach $38.9 billion, driven by rising outsourcing demand and the
country's talent pool, with the Contact Center and BPO subsector
expected to contribute $20.4 billion or 52% of the total revenue.
Harness the Power of Outsourcing
Business process outsourcing has become a game-changer for companies of
all sizes. It enables them to optimize operations, increase efficiency and
gain a competitive edge. By identifying the right functions to outsource
and partnering with reliable service providers, businesses can unlock
numerous benefits while keeping their eyes firmly on their core
competencies. Are you ready to harness the power of outsourcing and propel
your business towards unprecedented success?
Partner with Cambria for Expert Outsourcing Solutions
As you embark on your journey to enhance your business efficiency and
focus on core activities, Cambria stands ready to propel you towards
success with our 40 years of expertise in outsourcing. Whether you're a
startup or a large company looking to drive growth and innovation, our
solutions are designed to meet your unique needs. Seize the opportunity to
save 60-80% on costs and address your needs by leveraging our three models
of cooperation.
Request a Free Quote
today to hire expert developers and transform your business operations.
This article is part of the Outsourcing series. Read more on how we craft
tailored Outsourcing solutions - driving efficient growth, hassle-free:
The most commonly outsourced business functions include human resources
and payroll, customer service and support, IT services and support and
finance and accounting. These non-core functions are often entrusted to
specialized providers who possess the necessary expertise and resources to
execute them efficiently.
Outsourcing can help businesses save costs by eliminating the need for
substantial investments in infrastructure, technology and specialized
personnel. Outsourcing partners often operate in countries with lower
labor costs, resulting in significant cost savings for the company.
Additionally, outsourcing allows businesses to leverage economies of scale
and the expertise of service providers to streamline operations and reduce
costs further.
Some of the risks associated with outsourcing business functions include
loss of control over the outsourced processes, potential communication and
cultural barriers and data security concerns. However, these risks can be
mitigated by carefully selecting reliable outsourcing partners,
establishing clear communication channels and implementing robust data
security measures.
To ensure the quality of outsourced services, businesses should establish
clear performance metrics and service level agreements (SLAs) with their
outsourcing partners. Regular communication, monitoring and feedback
mechanisms should be in place to track the progress and quality of the
outsourced functions. Additionally, businesses should conduct thorough due
diligence when selecting outsourcing partners to ensure they have the
necessary expertise, resources and track record to deliver high-quality
services.
When choosing an outsourcing partner, businesses should consider factors
such as the provider's expertise and experience in the specific function
being outsourced, their reputation and track record, their communication
and project management processes, their data security and privacy measures
and their cost structure and pricing models. It's also important to ensure
that the outsourcing partner's values and culture align with those of the
business to foster a successful long-term partnership.
We have been providing custom software development services since 1984, offering expert programming in multiple languages to build high-performance websites and applications for our clients.
Leading software outsourcing authority
Our experts in various programming languages and tools enable us to provide custom programming services that create tailored software solutions for our clients, ensuring the highest quality of service.
Our engagement models guarantee excellent service, and our history of success makes us the go-to choice for all software development needs. We are a leading authority in software outsourcing, providing unparalleled customer service.
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