Customer Relationship Management

Customer Relationship Management Programming

"Without control of your Software you don't have control of your company" (i.e. Own the Source Code)1

Take Control! Contact Cambria

CRM Programming

CRM (customer relationship management) is all aspects of interactions that a company has with its customers, whether it is sales or service-related.

Cambria has engaged in successful CRM implementations that span various industries from small to medium companies, government institutions to financial services. Our programmers have written CRM software using both Desktop and Web Programming technologies with such tools as .Net, PHP, and Microsoft Access. We can custom-built solutions integrate smoothly with existing applications, offer a variety of features and functionalities, and have translated for our customers into better customer service, increased efficiency, and enhanced collaboration.

CRM Programmers
Chelle, Romeo, Alice, Richard and Marvin - CRM Experts

Traditionally, data intake practices for CRM systems has been the responsibility of sales and marketing departments as well as contact center agents. Sales and marketing teams procure leads and update the system with information throughout the customer lifecycle and contact centers gather data and revise customer history records through service calls and technical support interactions.

CRM Programmers
Technical Training of Cambria CRM Programmers

The advent of social media and the proliferation of mobile devices has caused CRM providers to upgrade their offerings to include new features that cater the customers who use these technologies. To add value to customer interactions on social media, businesses use various tools that monitor social conversations, from specific mentions of a brand to the frequency of keywords used, to determine their target audience and which platforms they will use. Other tools are designed to analyze social media feedback and address customer queries and issues.

CRM Quality Control
CRM Quality Control

Another way in which social CRM is adding value for companies and customers is buildimg customer communities, where customers post reviews of products and can interact with other customers to troubleshoot issues or research products in real time.

1 Cambria Client Roger Williams. The program you use every day is an “executable”. It is created from “source code” written by the programmer. If you own it, anyone can modify the program. If not, you are at the mercy of the vendor. Make sure you own it.

Unsolicited Testimonials

Just a short message to let you know I did a first Trade show this past week. The code was solid...and performed as expected. Rodel has done an excellent job with it and the users I demonstrated it to all had positive comments.

Jim Philips, JB Enterprises, Atlanta, GA

"Hi Ner [Anthoner],
I just got back to Glasgow today after a long journey. [To San Diego]
Well, the exhibition was a resounding success for us. Both individuals and organizations were amazed at what the demo could do and we're hoping that the software can be released as soon as possible. I have been telling everyone that my target is to release it between July and September 2015.
... Needless to say, the programmers who came to see the demo were astounded at what we could do and were always asking how it was done. I told them it was due to 'magic'. The main thing is now to deliver the product before the buzz dies down too much.
...I will need to speak to you and Dick about this once I have worked out what will be required to get to product launch. ...In the meantime, thanks again for your hard work. "

Paul Warner, Vict Consultancy, Glasgow, Scotland

"[Dick, Jon].. Thank you for the great work done so far.!"

David S. Phillips, D'LangEMobile, Grovetown, GA

"Hi Dan [Santor],
This is great! I believe that completes this project. Thanks for everything... I appreciate how quickly you addressed all requests. It certainly made my job easier.
You've been a pleasure to work with. Thanks again,"

H.A.Frederick, H.A.Frederick, Killen, AL

I thought you might find the attached feedback from our client's of interest.
Cambria, and in particular, James C., have played an integral part in helping us achieve our vision. You have also enabled us to respond quickly to our client's unique technology needs. Your team is always responsive and eager to tackle any challenge we send their way. We truly appreciate all your team does (and continues to do) for us.
Thanks again,"

Mark Tinney, JOBehaviors, Gig Harbor, WA

"(To James C.) Now that the original "Customer Cross Reference Tool (CD)" has been launched to our entire Surgical Technologies Division sales force and management team I wanted to provide feedback to you for all of your hard work toward the completion of this project.
To date, since the official launch at our National Sales Meeting in February, we have received numerous comments from both our own employees (sales force members) and our customers indicating that this finished software product (CD Rom) is a complete SUCCESS -- and very much APPRECIATED!
I wanted to personally thank you for your efforts, your expertise, and above all, your patience with us as we continued to identify the optimal (and most user friendly) format to provide our customers with this essential cross reference information for our products."

David Swanson, Aesculap, Center Valley, PA

Know more about Desktop Programming, Contact Dick.